April 2013 Program: A New Tool to Drive Levels 3 and 4 Evaluation

A New Tool Drive Levels 3 and 4 Evaluation

A New Tool Drive Levels 3 and 4 Evaluation

As workplace learning, development, and performance leaders invest in informal and on-demand learning resources such as eLearning and social networking, how do we know that participants have learned the content?  How do we know if they are using their new knowledge, skills, abilities, and behaviors (KSABs) on the job?  How do we find out if participants are making a positive impact on the business as a result of what they learned?

We’ll explore those questions and propose a new tool as a possible way to address the challenges to Kirkpatrick’s Evaluation Levels #3 and #4.

About Our Presenters:

Paula Elsinghorst is the Global Talent Development Manager at New Era Cap, a $600 million lifestyle brand that employs more than 1,200 associates. As Global Talent Development Manager, Paula led the transformation of the department to a strategically-aligned network of on-demand and blended learning resources, which enable employees to take responsibility for their own development and engage with their leaders to support their development. She collaborates effectively with senior executives on interventions that solve business problems and leverages business opportunities to maximize returns on investment and human capital. Paula has a twenty year track record working with leaders in the Retail, Financial Services, Manufacturing, and Academia sectors. She is credited with designing and implementing programs, systems, and services that resulted in substantial increases in talent retention, engagement, and performance.

Paula earned a Master of Science in Education from Canisius College, a Master of Science in Management from Georgia State University, and a Bachelor of Business Administration from St. Bonaventure University. She keeps current on emerging trends in her dynamic industry by her continual pursuit of learning, including the SHRM Senior Professional in Human Resources (SPHR^®) and the Leadership Development Program (LDP) at the Center for Creative Leadership (CCL). Paula is also a certified administrator of the HOGAN Personality Assessment, the Emotional Intelligence Inventory (ECI), and the Myers-Briggs Type Indicator^® (MBTI).

Mindy Long, Talent Development Coordinator at New Era Cap Company, is a 2012 MBA graduate of the University at Buffalo and a 2010 SUNY Geneseo graduate with a Bachelors in Business Administration.  While working towards her MBA at UB, Mindy worked as the Graduate Assistant in the School of Management Alumni and External Relations Office and also earned the LeaderCORE certification.  LeaderCORE is a competency-focused program which is integrated into every aspect of graduate coursework, professional development opportunities, internships and networking events that give students the chance to learn the competencies necessary to excel in today's business environment.

In her role at New Era, Mindy supports the Global Talent Development team by providing outstanding customer service to New Era employees interested in development opportunities, re-engineering processes, and identifying new opportunities to drive New Era’s Brand Performance Plan.

**Program attendance supports development in the following learning and performance competencies and areas of expertise, as outlined by the ASTD Competency Model: Evaluating Learning Impact.